Blacklist tool allows you to block the calls from the required phone number.
This function may be rather useful for you in case you are getting the annoying calls from the spammers or the sales agencies.
After blocking the phone number, the calls for it won’t be available via the Callback widget as well (in case you are using it).
Here’re the examples of non-proper calls you might want to get rid of:
- You have noticed a lot of calls from the same phone number. And in the recording, you can clearly hear that the caller is not interested in your service and just disturbs your agents.
- The calls also might be from a few phone numbers. But the callers are obviously just calling your company with some promo.
So it’s easy to define the phone numbers in the Call log.
Once you copied it, go to the Virtual PBX - Blacklist menu. Click on ‘Add number’ and put it so the calls for this will be blocked for your project.